Refund Policy

Under statutory regulations, you have a 14-day cooling-off period starting from the day you receive your policy documentation or the start date of your policy, whichever is later.

If you cancel within this period, we will provide a full refund of any premiums paid, provided no claims have been made and no incidents likely to result in a claim have occurred.

If you decide to cancel your policy after the initial 14-day cooling-off period, the following conditions apply:

• /We will calculate the premium for the period you were covered on a pro-rata basis.
• /A standard cancellation fee of $50 may apply to cover administrative costs.
• /No refund will be issued if a claim has been made during the current period of insurance.

Once your cancellation request is approved, we aim to process your refund within 5 to 10 business days. The funds will be returned to the original payment method used during the purchase.

Specific insurance products may have varying refund terms due to their nature (e.g., Short-term Travel Insurance). Please refer to your Product Disclosure Statement (PDS) for item-specific details.